Important information about our financial advice service
This disclosure statement provides important information about who we are, the financial advice we provide, how we are paid, and what you can do if you are unhappy with our service.
We want you to have this information before deciding whether to use our financial advice service.
1. Who We Are
Legal name: Right Choice Financial Limited
Trading name: Right Choice Finance
FSP Number: FSP1011591
NZBN: 9429053336316
Right Choice Financial Limited operates under a Class 2 Financial Advice Provider licence issued by the Financial Markets Authority (FMA), effective from 1 March 2026.
Office:
Ground Floor, 39 Bishop Dunn Place
Botany, Auckland 2013
New Zealand
Phone: 027 509 0203
Email: info@rightchoicefinance.co.nz
Website: https://rightchoicefinance.co.nz/
2. What Financial Advice We Provide
We provide financial advice to help clients make informed decisions about their lending, mortgage and personal insurance needs.
Our advice services include:
Home Loans
We can provide advice relating to:
- Buying your first home
- Buying your next home
- Investment property lending
- Refinancing existing lending
- Debt consolidation
- Mortgages and other lending options
Personal Insurance
We can provide advice about personal insurance products, including:
- Life insurance
- Income protection
- Disability cover
- Trauma or critical illness cover
- Total and permanent disability cover
- Mortgage protection insurance
KiwiSaver
We can provide some guidance about KiwiSaver as part of our financial advice service, but there’s a bit of a boundary around it. Where the KiwiSaver info is tied to using KiwiSaver for a first-home purchase, our help is mostly about walking you through the process and pointing you to the relevant information.
We won’t be able to give investment recommendations for your retirement savings, unless it falls within the specific advice scope we’ve said in our service.
3. What We Do Not Advise On
Our financial advice service does not cover every type of financial product or professional service.
We do not provide financial advice about:
- Investments outside our stated advice scope
- Fire and general insurance
- Legal matters
- Tax matters
- Accounting matters
Where appropriate, we may refer you to another suitably qualified professional for these services.
Any legal, tax or accounting advice should be obtained directly from a solicitor, accountant or other appropriately qualified professional.
4. Lenders and Product Providers We Work With
For lending, we can source solutions from a range of lenders and financial institutions.
Our lender panel includes providers such as:
- ANZ
- ASB
- BNZ
- Westpac
- Kiwibank
- First Mortgage Trust
- SBS Bank
- The Co-operative Bank
- Bank of China
- China Construction Bank
- ASAP Finance
- Avanti Finance
- Basecorp Finance
- Cressida Capital
- DBR
- Pepper Money
- Funding Partners
- Heartland Bank
- Liberty
- Unity
- Prospa
- Resimac
- Southern Cross Partners
- Plus Finance
- Zip
- XE Money Transfer
The lenders and providers available to you may depend on your circumstances and the nature of your application.
We do not guarantee that every lender or product will be available or suitable for you.
5. How We Are Paid
In most situations you do not actually pay us, a fee straight out, for the financial advice.
We generally get commission from the lender or the insurance provider, once a financial product is arranged and then settles.
Depending on the provider and on the product, that commission might have an upfront portion, ongoing amounts or even a set cost for certain services like loan refixing , or insurance renewal.
The size and the kind of commission, can also shift , from provider to provider and between products.
We will explain the relevant remuneration associated with your advice where required.
6. When a Fee May Apply
Although we generally receive commission from product providers, there are circumstances where a fee may apply.
If a lender does not pay us a commission
If we provide advice or assistance in relation to a product where we do not receive commission from the lender, we may charge a one-off advice fee.
Any such fee will be agreed with you in writing before the relevant service is completed.
Our current fee rate for this situation is based on the time spent providing the advice, at $250 plus GST per hour.
If commission must be repaid
If we are required to repay commission to a lender, we may charge you a fee of up to $2,500 plus GST.
The fee is calculated at $250 plus GST per hour and will not exceed the amount of commission that we are required to repay.
Where a fee applies, we will explain the amount and payment arrangements to you.
7. Commission Arrangements
The following are examples of the current commission arrangements available from our lender panel.
| Lender / Provider | Upfront Commission | Trail Commission | Refix Fee |
| ANZ | 0.85% | 0.00% | $150 |
| Westpac | 0.90% | 0.20% | $0 |
| BNZ | 0.55% | 0.15% | $0 |
| ASB | 0.85% | 0.00% | $150 |
| ASAP Finance | 1.00% | 0.00% | $0 |
| Avanti Finance | 0.80% | 0.00% | $0 |
| Cressida | 1.00% | 0.00% | $0 |
| DBR | 1.00% | 0.00% | $0 |
| First Mortgage Trust | 1.50% | 0.00% | $0 |
| Heartland Bank | $500 flat | 0.00% | $0 |
| NZCU | 1.00% | 0.00% | $0 |
| Pepper Money | 0.60% | 0.15% | $0 |
| Resimac | 0.60% | 0.15% | $0 |
| SBS Bank | 0.85% | 0.00% | $150 |
| Select | 0.60% | 0.15% | $0 |
| Southern Cross Partners | 1.00% | 0.00% | $0 |
| The Co-operative Bank | 0.85% | 0.00% | $150 |
| TSB | 0.85% | 0.00% | $0 |
| Bank of China | 0.85% | 0.00% | $150 |
| Kiwibank | 0.55% | 0.15% | $0 |
| Zip Business | 0.00% | 0.00% | $0 |
| Basecorp Finance | 1.00% | 0.00% | $0 |
| CFML | 0.85% | 0.00% | $150 |
Commission arrangements can change. The applicable arrangement will depend on the relevant provider and product.
Once the lender has accepted the loan type and amount, we will inform you of the commission received where required.
8. Conflicts of Interest
Because we may receive commissions from lenders and insurance providers, a potential conflict of interest can arise.
We manage these conflicts by following an advice process that considers your needs, objectives and circumstances.
Our approach includes:
- Considering suitable products based on your circumstances
- Accessing a range of lenders and product providers
- Not recommending a product simply because it pays a higher commission
- Ensuring the amount of lending recommended is appropriate to your requirements
- Maintaining processes designed to identify and manage conflicts of interest
- Following our legal and regulatory obligations
Our priority is to provide advice that is appropriate for your circumstances.
9. Insurance Commissions
For personal insurance , we might receive commission from the related insurance provider when your policy is set up.
The commission amount can change, it depends on the insurer , the product and the policy itself.
With certain referred Fire and General insurance services, we may be paid commission by Tower Insurance or PIC Insurance Brokers.
We do not take any commission or charges from solicitors, accountants, or investment advisers that we introduce to you.
10. Our Duties to You
When providing regulated financial advice, we are required to meet our legal and regulatory obligations.
This includes obligations to:
- Act with integrity
- Treat clients fairly
- Give priority to the client’s interests
- Exercise appropriate care, diligence and skill
- Meet applicable competence, knowledge and skill requirements
- Provide advice and services with reasonable care
- Explain the nature and scope of our advice
- Communicate clearly and effectively
- Help ensure that you understand our recommendations and relevant risks
These obligations are designed to help ensure that financial advice is provided appropriately and that clients are treated fairly.
11. Making a Complaint
If you are unhappy with our service or financial advice, please contact us as soon as possible.
You can make a complaint by:
Email: info@rightchoicefinance.co.nz
Phone: 027 509 0203
Post: Right Choice Financial Limited, Ground Floor, 39 Bishop Dunn Place, Botany, Auckland 2013
We will:
- Acknowledge your complaint
- Review the circumstances
- Work with you to understand the issue
- Explain how we intend to address it
- Keep you informed about the progress of your complaint
We aim to resolve complaints promptly and fairly. Where more time is required, we will explain the expected timeframe.
12. External Dispute Resolution
If we cannot resolve your complaint to your satisfaction, you can contact our external dispute resolution scheme.
We belong to:
Financial Services Complaints Limited (FSCL)
FSCL provides a free and independent dispute resolution service.
Email: complaints@fscl.org.nz
Phone: 0800 347 257
Website: https://www.fscl.org.nz/
You can contact FSCL for assistance if your complaint remains unresolved.
13. Your Information
We collect, and use, personal information to help give financial advice and connected services.
Some information might be shared with lenders, insurance providers, product suppliers and other relevant organisations when it’s needed to deliver the service you’ve asked for, or where it’s permitted, or required by law.
For more details on how we gather, use, and safeguard personal information, please take a look at our Privacy Policy.
14. More Information
If you want, you can ask us for a copy of this disclosure statement, at any time.
This info can be given to you in hard copy , if you request it.
If you have questions about our financial advice service, the products we recommend, fees, commissions, conflicts of interest, or our complaints process, please reach out to us first before deciding on using our services.
Contact Right Choice Finance
Right Choice Financial Limited
Trading as Right Choice Finance
FSP: FSP1011591
Ground Floor, 39 Bishop Dunn Place
Botany, Auckland 2013
New Zealand
Phone: 027 509 0203
Email: info@rightchoicefinance.co.nz
Website: https://rightchoicefinance.co.nz/